Coordinated Care: The Butterfly Effects Way, Part 3By Butterfly Effects Editorial Staff | 05/02/2012 |
Founded in 2004, Butterfly Effects has strengthened the delivery of services to families supporting individuals with pervasive disabilities. The agency came into existence as a response to the fragmentation that has become commonplace in American healthcare.
With an emphasis on collaboration, evidence-based best practices, and open communication among all stakeholders, Butterfly Effects is helping to make case coordination live up to its name.
Harnessing the skills of more than 350 professionals from many disciplines, the most current and effective evidence-based practices, and the power of modern communication, the agency is leading the movement to change the delivery of services across the nation.
Below, readers will find an explanation of the concepts that shape Butterfly Effects' unique and determined approach to case coordination.
You don't need a referral to call us, just the need.
"That need can be for an evaluation or help with support, or simply the need to find an answer or to talk with someone who has several years of experience in helping families cope with complex problems," so says Dr. Melissa DeVincentis, Director of Care Coordination. " Our case coordinators are not about forms and paperwork but are dedicated to making sure that each client they serve is connected with all of the services and support required. If requested, case coordinators will connect the clients directly with a provider in their locale. Otherwise, they will confer with senior clinicians to consider the options."
After the case coordinator confers with senior members of the treatment team, a lead clinician will be appointed who provides the services most relevant to your situation. For example, a child with Autism will likely be matched with a licensed psychologist who is experienced in the latest and most effective approaches to treatment. From that point forward, the lead clinician will be responsible for the development, implementation, and supervision of a treatment plan and for making sure everyone know his or her role.
"With your permission, we speak with all service providers who have been involved with your case and continually exchange information with all those who remain involved," says Charlotte Fudge, Butterfly Effects founder. "We can learn by what others have done and hope others later involved will learn from us. We understand the frustration of those clients who feel that they are taking five steps backwards with every new provider introduced." To this end, Butterfly Effects has an excellent reputation among schools and organizations with whom they have worked and continues to build new relationships that are all about cooperation rather than competition.
Serving Real Needs with the Right Services
"Our intake interview focuses on what you, your family, and the family member in need of support are experiencing and feeling," says Dr. DeVincentis. "While all of our treatment plans are evidence-based, the most important evidence comes from those family members who know the client best. Our goals are always measured in outcomes and the outcomes we measure are ones that address primary needs, improved functionality, community integration, and client and family satisfaction."
One of the great advantages at Butterfly Effects is its ability to call on a wide range of therapists and clinicians with expertise in many fields. Unlike budget-strapped school districts and overburdened public health agencies, the findings of our assessments are based on needs and not influenced by what services are available.
A growing network of 350 diverse professionals means that the agency can readily make nearly any referrals that a client may need. "We never have to make do but can readily refer a client to the right academic resources or the right area of therapy," says Dr. DeVincentis.
Life doesn't stand still
Life is complicated and the individuals with whom Butterfly Effects work are hardly the exception. They almost always have more than one need, and often -- as with most of us -- those needs change. Few are those clients who benefit from only one modality of treatment. With a wealth of knowledge and the support of a strong treatment team, the coordinators work to make certain that whatever services a client receives are complementary and flexible rather than competitive and prescriptive.
Historically, the mental health needs of individuals with disabilities rarely received attention even though individuals with disabilities suffer high rate of depression. The same has held true with seniors. At Butterfly Effects, they see mental health as a priority and treat it as such with everyone they serve.
The disability of any family member impacts the entire family, and in most instances, it is the family that provides the first and primary line of support. Consequently, the Butterfly Effects treatment teams concern themselves with supporting the health and function of that family. They attend to the mental health needs of family members with family and marriage counseling, as well as support for siblings and parent-child counseling. Furthermore, they look to involve families as much as possible to everyone's benefit. "We invite their input and insight and encourage that they receive the training needed to support behavioral plans," notes Mrs. Fudge.
Online All the Time
Electronic Health Records have been a long time in coming. With a mobile society and most care now being delivered by specialists, electronic records are a way to support more efficient treatment, especially when cases get transferred from one provider to another.
Our user-friendly online platform serves as a readily accessible repository of all records, including treatment plans and progress notes, as well as video records.
It also serves as a highly fluid and responsive case management tool. Designed for ease of use, it offers highly intuitive navigation without compromising practical features. HIPPA-compliant and exceptionally secure, it also maintains high standards of confidentiality.
Our online network also:
- Provides a forum for family members to ask questions or seek advice from members of the treatment team, or contribute suggestions. Clinicians strive to respond to all queries within 24 hours.
- Serves as a reference library and a training center for anyone interested in learning more. It offers interactive online courses for professionals as well as for family caregivers.
In part four, we will more closely explore case coordination's relationship with clients and it's view for the future. Until then, read about Butterfly Effects' case coordination services.
Read Part 1 of the Series: Fragmented Care in America
Read Part 2 of the Series: The Human Art of Care Coordination - Collaborating an end to fragmented care....
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