Butterfly Effects resources for current families
Your place to go for contact information, compliments, concerns, and grievances
Other important information includes:
Butterfly Effects
Family Handbook
CentralReach
Video Intro
CentralReach
Portal for Caregivers
Ethics
Hotline
Department Directory
- Administrative-Front Desk: (954) 947-3021
- Administrative-Executive Team: (954) 947-3026
- Client Services Department: (888) 880-9270; [email protected]
- Family Services Liaison: (954) 947-3724; [email protected]
- Authorizations Department: [email protected]
- Billing & Collections: (954) 764-9532; [email protected]
- Quality Assurance &Compliance Department: (954) 947-3045;
- [email protected]
- Medical Records: [email protected]
- Ethics Hotline: 1-855-662-SAFE (1-855-662-7233); SAFEHOTLINE.com
- Grievance Submissions: www.butterflyeffects.com/grievance
FAQs
Who do I ask about…?
Department/Staff Member
My child has had their initial assessment. When will services start?
BCBA, RD
Questions about my child’s treatment plan? Progress?
BCBA
If I have an emergency cancellation or have to make a change to my child’s session time that day?
Technician, BCBA
Have a planned vacation coming up?
BCBA
Need to permanently change my child’s session time/schedule?
BCBA
Have questions about how to run a goal? Why a goal is being run? Why a goal is run a certain way?
BCBA
I want to make revisions to my child’s treatment plan?
BCBA
Have concerns about the behavior technician?
BCBA
I am not sure why the goals that are being conducted, are?
BCBA
Have concerns about the BCBA or questions about Butterfly Effects
Regional Director
If I feel that a concern/issue that I have raised has not been adequately responded to?
We make all attempts to allow concerns to be resolved by immediate parties. Should a concern be failed to be resolved, please use the following hierarchy:
BCBA
Regional Director
Senior Regional Director
Corresponding department
Quality Assurance & Compliance
Department Grievance email
I have questions about my bill, invoice, or how to make a payment?
Billing Department
I have a new insurance plan, who do I tell?
Inform BCBA
Email Billing Dept, cc BCBA &RD
When will insurance approve services for my child?
Please use the following hierarchy:
BCBA
Regional Director
Senior Regional Director
I have general feedback for the company.
Quality Assurance Department
Butterfly Effects strives to communicate important information to our families and employees on a regular basis. Some of the several ways in which BE strives to communicate important information includes:
- Family Handbook (shared at the onset of services)
- 60-day Family Satisfaction Survey
- Monthly (regular) BCBA protocol modification sessions
- Monthly (at minimum) caregiver training sessions
- Family Newsletter (bi-monthly)
- 6-month treatment plan updates
- April Autism Awareness Month
- Annual Parent Satisfaction Survey (sent each October)
To send any compliments, grievances, concerns or other questions regarding Butterfly Effects, please click the button below!
Email Us